Westfield Gas & ElectricHolyoke Gas & Electric Department Chicopee Electric Light Department South Hadley Light Department

Technology Initiatives

Achievements
  • Fiber Optics Business Study
  • Automated Meter Reading Study
  • Unbundled Billing Re: Deregulation
New
  • EFI Deregulation Preparation Plan.
  • Combined Billing Operations Assessment.
  • WMPUC "Cooperative" Assessment.
  • Regional Call Center Study.
  • Telcomm Infrastructure Back-up.
  • Regional Pol Attachment Agreement.
Pole Benefits
  • Lower operating costs.
  • Improved customer service.
  • Improved reliability.
Additional Achievements
  • Regional Fiber Optic Installation
  • Joint CIS/Financial System Review